Delivery & Returns

Delivery

AKIS delivers to physical addresses within South Africa using our courier partners. Available delivery methods and charges are shown at checkout before you place your order.

Our estimated delivery time is 5–7 working days after payment has been confirmed. Regional or remote-area deliveries, public holidays and events outside our reasonable control may affect this estimate. We will contact you if a material delay occurs.

Please provide a complete, accurate delivery address and a contact number where the courier can reach you. AKIS is not responsible for delays caused by incorrect or incomplete information supplied at checkout, although we will reasonably assist you.

For order or delivery assistance, email mail@akis.co.za or WhatsApp +27 67 622 9126.

Returns and refunds

We want returns to be clear and fair. This policy applies together with our Terms & Conditions and does not limit any rights available to you under South African law.

1. Start a return

Email mail@akis.co.za before sending an item back. Include your order number, the item concerned, the reason for the return and photographs where the item is incorrect, damaged or defective. We will confirm the return instructions and the correct return address. Please do not send a parcel before receiving those instructions.

2. Unwanted items and size exchanges

Subject to your statutory rights, you may request a return of unwanted clothing within 14 calendar days after delivery. The item must be unworn, unused and unwashed, with its original tags and packaging, and accompanied by proof of purchase. You may inspect an item as reasonably necessary to decide whether it is suitable, but it must not be worn or used beyond that.

A size or style exchange is subject to stock availability. Any price difference will be payable or refunded, as applicable. For a voluntary change-of-mind return or exchange, the direct return-delivery cost is ordinarily for your account.

3. Online cooling-off rights

Where section 44 of the Electronic Communications and Transactions Act applies, you may cancel a qualifying electronic purchase without giving a reason within 7 days after receiving the goods. The direct cost of returning those goods may be for your account. Statutory exclusions apply, and these rights do not replace any other remedy available to you.

4. Incorrect or damaged deliveries

If we deliver the wrong item, or an item arrives damaged, please notify us as soon as reasonably possible. Once validated, AKIS will arrange the return at no cost to you and, at your choice where applicable, supply the correct item or a replacement if available, or provide a refund.

5. Defective or unsafe goods

Goods are covered by the statutory warranty of quality in the Consumer Protection Act. If goods are defective, unsafe or fail to meet the required quality standards within the applicable six-month period, you may return them at AKIS’s risk and expense and request the remedy available under the Act, which may include repair, replacement or refund. This does not exclude any longer warranty or other right that may apply.

6. Items that cannot ordinarily be returned

Unless defective, unsafe or incorrectly supplied, we may not accept opened sealed goods that cannot be returned for health or hygiene reasons, personalised or made-to-order goods, or items that have been worn, washed, altered or damaged after delivery. Any legal right that cannot be excluded remains unaffected.

7. Inspection and refunds

Returned goods may be inspected to confirm the reason and condition of the return. Approved refunds will be made to the original payment method where reasonably possible. We aim to process an approved refund within 10 business days after receiving and validating the returned goods. Bank or payment-provider processing times may apply. Where the Electronic Communications and Transactions Act prescribes a different deadline, that statutory deadline will apply.

Original delivery charges and return costs will be refunded where required by law, including validated incorrect, damaged or defective deliveries. They are not ordinarily refundable for a voluntary change-of-mind return.

8. Questions or complaints

Contact mail@akis.co.za or WhatsApp +27 67 622 9126. AKIS is operated by Allured (Pty) Ltd, registration number 2020/086901/07, South Africa.